REFUND POLICY sohola.cloud Last updated: March 2, 2026 ----------------------------------------------------------------- SHORT VERSION: We offer a 14-day free trial. Once you're past that and have been charged, payments are non-refundable. We think that's fair — you had two weeks to decide. ----------------------------------------------------------------- 1. FREE TRIAL Every new account gets 14 days free. No credit card required to start. During those 14 days, you get full access to your chosen plan so you can properly test the platform before committing. If you decide Sohola isn't for you, just don't subscribe. You won't be charged anything. ----------------------------------------------------------------- 2. AFTER THE TRIAL Once your trial ends and you choose to subscribe, you'll be billed for your first period (monthly or annual). From that point, all payments are final and non-refundable. We don't issue refunds for: - Partially used billing periods - Forgetting to cancel before renewal - Not using the platform during an active subscription - Switching to a lower plan mid-cycle ----------------------------------------------------------------- 3. EXCEPTIONS We're reasonable people. If something on our end caused a serious issue — like a billing error or a technical failure that made the platform completely unusable for an extended period — reach out and we'll look into it case by case. We don't make promises here, but we won't ignore a legitimate problem either. ----------------------------------------------------------------- 4. ANNUAL SUBSCRIPTIONS If you paid annually and want to cancel, your account stays active until the end of the year you paid for. We don't refund the remaining months. This is why we offer the 14-day trial — so you can be sure before committing to a full year. ----------------------------------------------------------------- 5. HOW TO CANCEL You can cancel your subscription at any time from your account settings. No need to contact support. Cancellation stops future charges — it doesn't trigger a refund for the current period. ----------------------------------------------------------------- 6. CONTACT If you have a billing question or believe you were charged in error, contact us at support@sohola.cloud and we'll sort it out. -----------------------------------------------------------------