TERMS AND CONDITIONS sohola.cloud Last updated: March 2, 2026 ----------------------------------------------------------------- Please read these terms before using Sohola. By signing up or continuing to use the platform, you're agreeing to everything written here. If something doesn't work for you, don't use the service. ----------------------------------------------------------------- 1. WHAT IS SOHOLA Sohola is an Egyptian SaaS platform that lets you build and run online stores and web apps. When you subscribe, we give you hosting, a MySQL database, storage space, traffic capacity, and either a sohola.cloud subdomain or your own custom domain, depending on your plan. ----------------------------------------------------------------- 2. YOUR ACCOUNT You're responsible for your account. That means keeping your password safe, making sure the information you signed up with is accurate, and taking responsibility for anything that happens under your login. If you think someone got into your account without your permission, tell us right away. We can't be held responsible for what happens if you leave your credentials exposed. ----------------------------------------------------------------- 3. PLANS AND PAYMENTS We offer Starter, Professional, and Enterprise plans, all priced in Egyptian Pounds (EGP). You can pay monthly or annually — the annual option works out cheaper per month. Payments are non-refundable unless the law says otherwise. If we change our prices, we'll give you 30 days notice before anything kicks in. Staying on the platform after that means you're okay with the new price. ----------------------------------------------------------------- 4. RESOURCE LIMITS Every plan has limits — number of stores, database size, storage, and monthly traffic. Stay within yours. If your usage is consistently over the line and it starts affecting other users on the platform, we may slow things down, pause your account, or ask you to upgrade. We'll use reasonable judgment when making that call. ----------------------------------------------------------------- 5. CUSTOM DOMAINS Custom domain support is available on Professional and Enterprise plans. You're in charge of registering and renewing your domain and setting up your DNS correctly. If your domain expires or your DNS breaks, that's on you — we have no control over third-party registrars. ----------------------------------------------------------------- 6. WHAT YOU CAN'T USE SOHOLA FOR Don't use Sohola to host anything illegal or harmful. Specifically, you can't use the platform to: - Break any Egyptian or international law - Sell fake, counterfeit, or prohibited products - Steal or infringe on someone else's intellectual property - Spread malware, run phishing pages, or distribute harmful code - Send spam or run unsolicited marketing campaigns - Post content that promotes hatred, violence, or discrimination We reserve the right to shut down accounts that violate this without warning. ----------------------------------------------------------------- 7. YOUR DATA AND YOUR CUSTOMERS' DATA We don't sell your data. We use it to run the platform and nothing else. That said, any data you collect from your own customers through your store is entirely your responsibility. You need to have a privacy policy on your store and handle your customers' data properly under applicable law. We're not liable for how you manage that. ----------------------------------------------------------------- 8. UPTIME We do our best to keep things running. But we can't guarantee 100% uptime. Some downtime is outside our control — server providers, CDN issues, DNS outages, and so on. We'll communicate planned maintenance ahead of time when we can. ----------------------------------------------------------------- 9. INTELLECTUAL PROPERTY The platform, its code, design, and branding belong to Sohola. Your subscription gives you the right to use it — it doesn't give you ownership of anything. Everything you create and upload to your store, however, stays yours. ----------------------------------------------------------------- 10. CANCELLATION AND TERMINATION You can cancel anytime. Your account stays active until the end of the billing period you already paid for. We can suspend or terminate accounts for non-payment, policy violations, or conduct that harms the platform or other users. After termination, we hold your data for 14 days. If you want an export before deletion, request it within that window. ----------------------------------------------------------------- 11. LIABILITY We're not responsible for indirect losses — lost revenue, lost data, missed opportunities, and so on. If we are ever found liable for something, the maximum we owe you is whatever you paid us in the three months before the claim. ----------------------------------------------------------------- 12. CHANGES TO THESE TERMS We may update these terms from time to time. When we do, we'll notify you by email or through the platform. Continuing to use Sohola after the update means you accept the new terms. ----------------------------------------------------------------- 13. GOVERNING LAW These terms are governed by Egyptian law. Any disputes go through Egyptian courts. ----------------------------------------------------------------- 14. CONTACT Questions? Reach us at support@sohola.cloud -----------------------------------------------------------------